back to the notebookfig. 1what it can say, and the one place a model is allowed
04 · AI Systems · La-Fetch
A support assistant designed not to improvise.
the short version
A button-driven customer support assistant, architected without LLM-generated responses to eliminate hallucination and prompt-injection risk.
La-Fetch · Founding Product Manager · Jun 2025 — Present
a sketch of it
1. how i thought about it
I deliberately left out free-text input and LLM-generated replies, to eliminate hallucinated policy answers and prompt-injection risk.
The Claude API is scoped to post-conversation summarisation only, with a fail-safe path so that summariser downtime can’t affect a live chat.
2. what i built, what i changed
I designed and shipped a button-driven support assistant covering order tracking, cancellations, returns and refunds.
what I learned
not written down yet. it’s a better conversation than a paragraph, anyway.